CAA Connect Program
CAA Connect is a usage-based insurance program that uses your personal driving habits to calculate a unique, personalized discount for your insurance. By adopting safer driving habits, you could save up to 15% on your CAA Auto Insurance premium after one year!
Get Rewarded for Safe Driving with CAA Connect®
CAA Connect is a usage-based insurance program that uses your personal driving habits to provide a discount.
Save With CAA Connect
CAA Connect gives drivers the ability to track their driving habits online and take advantage of special savings on their CAA Auto Insurance premium. Here is what it takes to maximize your discount:
• Drive less than 12,000 km per year
• Avoid speeding
• Avoid driving between 12:00 a.m. and 4:00 a.m.
Getting started with CAA Connect
Using CAA Connect is simple. Just plug the device into your vehicle’s OBD-II port and call in to activate the device. CAA Connect will then begin wirelessly transmitting your driving information to a secure server, which you can review from the CAA Connect website.
Are all vehicles compatible with CAA Connect?
Not all makes and models are eligible to participate in the program as some vehicles are not compatible with the Device. This includes, but is not limited to, electric vehicles, diesel vehicles with a model year of 2005 and older and all vehicles older than 1997. Some vehicles may be deemed incompatible due to unforeseen circumstances after enrollment in the program.
How do I enroll in CAA Connect?
You can enroll through Best Buy Insurance, a CAA Insurance Agent by calling 1-888-307-6509, or visiting a local CAA Store. If you want an online quote before talking to us, please click here.
You’ll receive a welcome package containing your CAA Connect Auto Insurance policy along with a copy of the Terms and Conditions. In a separate package, you’ll receive your Device along with simple installation instructions. The Device should be easily plugged into your OBD-II port.
You will need to install the Device within 48 hours of the policy effective date, or from the date of arrival, to avoid being removed from the CAA Connect program. For assistance you can call our technical support at 1‑888‑307‑6509.
Once you’ve installed the Device and completed your first trip, you can log on to our CAA Connect mobile app or log in to your online portal to begin viewing your driving habits and driving score.
Enrolling in CAA Connect is absolutely free. In fact, drivers will receive a 5% enrollment discount on their CAA Auto Insurance premium, which increases to a 50% enrollment discount for listed occasional operators that are under age 25 on their policy. After each policy year, drivers may be eligible to save up to 15% on their CAA Auto Insurance renewal based on their driving habits from the previous year.
Will my CAA Auto Insurance premiums go up on renewal as a result of the data captured?
No. Your rates will not be increased by enrolling in CAA Connect.
At renewal, the data collected would only be used to qualify you for additional discounts based on your safe driving habits and your ongoing enrollment. CAA Connect is about recognizing and rewarding drivers who consistently demonstrate safe driving habits.
Can I opt out of CAA Connect at any time?
Yes, you can opt out at any time. If you purchased direct from CAA Insurance please contact 1‑888‑307‑6509. As a result of withdrawing from the Program, the CAA Connect discount will be removed from your policy.
Does CAA Insurance share my data collected by this Device?
What data is collected and how is it used?
For full details on data use of the Device please refer to the CAA Connect Terms and Conditions or contact your CAA Insurance Agent.
• The CAA Connect program uses the Device to track driving habits in order to reward safe drivers with discounts.
• The Device also collects the following additional information:
• Vehicle Identification Number (VIN)
• If the Device is connected or disconnected
• Time and date
• Vehicle location (GPS)
• Vehicle diagnostic information
• Vehicle speed
• Accelerometer data
The data is routed through our appointed Service Provider and stored at CAA. The information is processed securely and in compliance with CAA’s privacy policies by both CAA and its Service Provider. CAA Insurance Company will not disclose or transfer any of the data to other third parties except as outlined in the programs’ terms and conditions. For more details, please contact your CAA Insurance Agent.
You can access your data on the secure online portal as well as the CAA Connect App.
CAA will not use the data to cancel or refuse an automobile insurance policy; to apply surcharges to your current or future automobile policy or for marketing purposes.
If I have more than one vehicle, can they all go on this program?
Should more than one vehicle in the household be insured by CAA and you wish to participate in this Program, each CAA-insured vehicle in the household must have a connected Device.
What happens if I change my car?
As with any insurance policy, if you change your vehicle just let us know as soon as possible. After notifying us of the change, your insurance Agent will instruct you to move your Device to the replacement vehicle or if a new Device will be shipped for any additional vehicles acquired. We will provide you with updated policy documents confirming the change and updated invoices, if there was a premium change. If your new vehicle is not compatible with the CAA Connect program, please contact us so we can update your policy accordingly.
There could be a premium change depending on the vehicle. An Agent can advise you of any changes in the premium as a result of the vehicle change.
Does the Device work in underground parking?
Similar to a cell phone or your satellite radio, the Device can lose signal in areas with poor cellular reception, such as in an underground parking garage. If this happens, any data that hasn't been uploaded will stay on the Device until the next trip in an area with clear reception. Trip information prior to parking underground will not be available in the CAA Connect App or online portal until the Device has successfully completed the upload to our server.
In the event the vehicle remains in an area with low reception for an extended period, it may appear disconnected to our system and we will send out notifications to offer assistance and make sure something didn't go wrong.
Can I enroll in both CAA MyPace and CAA Connect at the same time?
CAA MyPace and CAA Connect cannot be combined. You may only select to be part of one program at a time per policy.
The Device must be plugged into the OBD-II port throughout the policy period to be eligible to remain enrolled in the CAA Connect program. However, the Device can be removed if you are taking your vehicle in for service or emission testing. Once the vehicle is returned to your possession you must verify that the Device was reinstalled properly. Frequent removal of the Device may jeopardize your participation in the program.
Does the Device affect my vehicle at all?
When you first enroll in the CAA Connect program, our system checks that your vehicle is compatible with our CAA Connect Device. The Device does use a negligible amount of the vehicle's battery to draw power, but will automatically enter sleep mode shortly after the ignition is turned off to prevent drainage. If you experience any other issues, please contact our technical support team at 1‑844‑266‑6320.
If you're interested in learning more about CAA Connect or CAA MyPace, contact Best Buy Insurance today. Discover why people in Ontario have relied on Best Buy Insurance for over 60 years. You can find the best insurance rates online or by calling Best Buy Insurance at 855-967-3571.
We have a dedicated team of licensed representatives and support personnel who are always ready and willing to help answer any questions you may have — during the quoting process and beyond!
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